How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
Never received the product but I’m more than sure it was the mail mans fault. The customer service rep with the shop was helpful and understanding and they gave me a full refund.
This jacket is FANTASTIC! It looks just like in the picture. The communication with the store was 10/10 and I can't describe just how happy I am with this order♡
Really nice product. I love it
The suit is equal to the photo. The only catch is I ordered an XXL for my partner (usually uses an L/M) because the sizes were small and still asking for an XXL The pants won't close and the coat goes very tight.
Met expectations, thank you
this is very cool. i like tbe quality and material but I'd definitely size up by 2 sizes. the jacket matches quite well but I baaaaarely fit into the pants and the shirt is too tight on me. but that's my own fault for not reading well. I really really like this!
The product is amazing! It fits perfectly and looks stunning! I don’t regret buying this cosplay and the store is also extremely friendly! 5/5 stars!
Fits perfectly according to measurements! fast processing and delivery. would order from this store again.
I arrive quite quickly and in very good condition
Fits great and I got it sooner than expected!